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Will I continue to receive one bill from my utility?Yes, you will continue to receive one bill. My Supply Manager simply moves your supply to the best market rate.
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How do I calculate my annual usage?Eversource customers can look at page 2 of their bill and add the most recent 12 months of usage. Here is a link to the Eversource Sample Residential Electric Bill. UI customers can look at page 1 of their bill and add the most recent 12 months of usage. Here is a link to the UI Sample Residential Electric Bill.
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Does My Supply Manager switch my account or do I have to?You don’t have to do anything. My Supply Manager monitors the market and moves your account to the best available price. My Supply Manager will notify you when we switch your account or cancels a contract for a better rate.
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Can I speak with someone at My Supply Manager?Yes. You can speak with the owner of My Supply Manager by calling (phone number). If I don’t pick up, please leave your name and number and I’ll get back to you..
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My Supply Manager charges a low annual fee. Seems too good to be true. Are there any hidden fees?There are no hidden fees. My Supply Manager pricing is simple; one annual fee based on your annual consumption as shown here: $19.95/yr. for annual usage of less than 12,000 kWhs $29.95/yr. for annual usage of 12,000 to 23,999 kWhs $49.95/yr. for annual usage of 24,000 kWhs or more.
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Why should I use My Supply Manager when I can switch suppliers myself?Many customers who self‑manage their supply don’t follow the market while others simply forget they switched. As a result, they end up paying more instead of saving. Here’s an example: In 2023 the Eversource and UI residential supply rates exceeded 24 cents/kWh, the highest ever Supply rates in Connecticut! Many customers switched to long‑term supply contracts with rates of say 15 or 16 cents/kWh and realized savings. However, market rates as well as the UI and Eversource Supply rates, declined in 2023 to well below the contract rate that these customers were paying. Some customers are still paying those high rates because they are not following the market or forgot to switch again. My Supply Manager won’t let that happen to its customers.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
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